GIFT CARDS

DISCLAIMER: These FAQs and Terms & Conditions are valid for eGift Cards purchased after February 28th, 2023. If you have questions or concerns regarding an eGift Card purchase before February 28th, 2023, please reach out to Cash Star/Blackhawk Network Customer Support.

E GIFT CARD FAQS

PURCHASING AND SENDING

RECEIVING & REDEMPTION

SECURITY & RELIABILITY

E GIFT CARD TERMS & CONDITIONS

1. General Terms

Big Fish Restaurant Group (“BFRG”) eGift Cards are distributed by Paytronix & the BFRG . By visiting https://bigfish.myguestaccount.com/guest/egift, you agree that these Terms & Conditions (“Ts & Cs”) are governed by the laws of the state where the card is purchased. Big Fish Restaurant Group (“COMPANY”) and Paytronix reserve the right to change these Ts & Cs from time to time in its discretion.

2. eGift Cards

Big Fish Restaurant Group eGift Cards are available for purchase here. No fees of any kind will be imposed on purchasers or recipients of eGift Cards.

3. Redemption

Big Fish Restaurant Group eGift Cards are redeemable for food and merchandise at all Big Fish Restaurant Group locations except for Nick’s Fishhouse. Redeem this eGift Card by simply handing it to your server or cashier for payment when making a purchase. Unused value remains on the eGift Card and cannot be redeemed for cash, gift cards or gratuity.

4. View Your Balance

To view your gift card balance go to https://bigfish.myguestaccount.com/guest/nologin/account-balance

5. Returns

You may not return or cancel your Big Fish Restaurant Group eGift Card after it is received. Purchasers who wish to cancel an eGift Card order purchased prior to its delivery to a recipient should contact support@bigfishrestaurantgroup.com.

6. Lost or Stolen eGift Cards

If you suspect that someone has copied or stolen your eGift Card, contact support@bigfishrestaurantgroup.com immediately. eGift Cards will not be replaced if lost or stolen without proof of purchase. eGift Cards have cash value and should be safeguarded accordingly.

7. Limitations

The maximum value that can be associated with any one eGift Card is two thousand dollars ($2,000.00) and total purchases for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day. You may not use an eGift Card to purchase other eGift Cards.
eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused eGift Cards may not be transferred.

8. Our Policies

Information that you provide when purchasing an eGift card is subject to BFRG’s Privacy Policy.

9. Risk of Loss

Ownership and risk of loss of eGift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen eGift Cards. If you have any questions, please see the above FAQ.

10. Big Fish Restaurant Group eGift Card Customer Service

If you need assistance with any aspect of your purchase, ownership, or use of your eGift Card, please contact support@bigfishrestaurantgroup.com. Please include your order number and email address.

11. Payment Methods

Big Fish Restaurant Group eGift Cards may be paid for with a valid VISA, MasterCard, Discover, or American Express.

12. Delivery Information and Requirements for eGift Card Purchasers

All orders of eGift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser’s financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected.
If you have concerns about your order, please contact support@bigfishrestaurantgroup.com. Please refer to your order number and email address.
We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact support@bigfishrestaurantgroup.com if you suspect the recipient did not receive their eGift Card.

13. Reasons for Failed Delivery

eGift Cards are delivered via email. If you have confirmed the recipient’s email address but the eGift Card has not been received within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

a. Spam filter blocked email or routed it to a bulk/spam folder
b. Recipient’s firewall blocked the email
c. Email inbox is over size limit
d. Invalid email address If a spam filter is blocking guest@tsg.pxsmail.com emails from getting to an inbox, the email options will need to be modified so that guest@tsg.pxsmail.com emails are not considered spam.
If you need further assistance, contact support@bigfishrestaurantgroup.com. Please refer to your order number and email address.

14. Personalized Messaging

If you wish to add a personal message to an eGift Card, simply type your message in the Message field during the purchase process.
Personal messages are limited in length to the space provided on the eGift Card, or to the space provided on the presentation carrier of a physical Gift Card.
There is no additional charge to include a personalized message.
If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.

15. Limitation of Liability

BFRG AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN EGIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH EGIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.