HOW IT WORKS

Receive a point for every $1 you spend (restrictions apply).
Track your points & earn offers/rewards at the following levels:
100 Points – Free Lunch (up to a $13 value)
200 Points – Free Appetizer (up to a $10 value)
500 Points – Lunch for 2 (up to a $25 value)
1000 Points – Dinner for 2 (up to a $50 value)
We also send out birthday and soon anniversary offers (if you fill out your profile information)!
*BFRG reserves the right to change offers at any time.

FAQs

BFRG Mobile Loyalty Program

Frequently Asked Questions

What is the BFRG Mobile Loyalty program?

• It is an ALL mobile loyalty program where our guests can earn and track points every visit in any of our BFRG locations, except for Big Fish Rosenfeld’s and Taco Grande. Guests are identified by their mobile number and will receive offers through their mobile phone.

How do I join the Mobile Loyalty Program?

• Text “Rewards” to (302)375-5585. You will receive a welcome text to the program.

Can there be two different numbers on an account?

• No, only one number per account and only one offer can be used per check.

What if I don’t have a mobile phone?

• A landline phone number can be entered and you can track your points online at any BFRG website except for Big Fish Rosenfeld’s and Taco Grande.
  

How do I check to see how many points I have?

• Text “Points” to (302)375-5585 and you will receive a text with your current point balance or you can go to any BFRG website and track your points except for Big Fish Rosenfeld’s and Taco Grande.
  

How do I track points?

• Text your point’s code located at the bottom of your check to (302)375-5585. If you do not have a mobile phone a staff member can add your points to your check for you. You earn points on food and beverage purchases only.

How do I earn offers?

• Earn an offer when you reach the reward levels of 100, 200, 500 and 1,000 at participating BFRG locations.
  

How do I see what eligible offers I have to use while dining?

• Text “Resend” to (302)375-5585 and you will receive texts of your offers. If no mobile phone a server can look it up for you.

What happens when I delete my offer text? Do I lose that offer?

• No, your offers are always valid until their expiration date. If you delete your offer text, just text the word ‘‘Resend” to (302)-375-5585 to see all available offers.

How do I redeem an offer?

• Text “Redeem” to (302)375-5585 and you will receive a text message stating your offer was redeemed and your check has been discounted.  You will see the mobile discount on your check. If you do not have a mobile phone a staff member can select your eligible offer and discount for you.

How many offers can be used in one day?

• Only one (1) offer can be used per day.
  

How do I track points online?

• Go to any BFRG website, except for Big Fish Rosenfeld’s and Taco Grande, and click on the Loyalty program and enter your code.

What is my points code?

• After your first initial visit you will receive a text to complete sign up. This is where you will setup your password or code to enter your personal information…full name, address, email, birth date, etc.

What is the difference between points & offers?

• Points are earned & used to reach reward/offer levels.
• Points will continue to accumulate.
• Points cannot be exchanged for offers.
• Offers are received when you reach reward/offer levels.
• Valid offers can be redeemed and discounted from your guest check.

How do I update any personal information to my account? Ex: cell number or email changed.

• Please contact Amy at amy@bigfishgrill.com.
  

How long are the offers valid?

• The point level offers are valid for 3 months. The birthday offer is valid for 30 days.

Are there any restrictions on when an offer may be used?

• Yes, offers can’t be combined with other offers or promotions. Also, the system will automatically lock redemption on Easter, Thanksgiving, Christmas Eve, and Christmas so no offers can be used.

Can I earn points when I purchase gift cards?

• No, points can’t be earned on the purchase of gift cards only on the redemption.

Can multiple people at my table use offers?

• Only one offer per check.

Can multiple people at my table earn points?

• Yes, the server can final split the check in order for each guest to receive their own point code in order to receive the correct amount of points for items each guest ordered.

How many offers can be used in one day?

• One

Terms & Conditions

* No purchase is necessary to join the program. * Only one active mobile number per account. If you do not have a mobile number you may join using a land line and complete your signup online at any BFRG website except for Big Fish Rosenfeld’s & Taco Grande. * Only one mobile number can earn points and redeem offers per check. * To join and receive offers and rewards you must complete the sign up and supply the additional information. * You will be rewarded based on the amount of your total purchases in any BFRG location except for Big Fish Rosenfeld’s & Taco Grande. * When you reach a specified dollar amount you will receive an offer via text message to use on your next visit.
* You can redeem your offer through your mobile phone. *The offers are non-transferable and must be exchanged for the selected offer.
* Offers/rewards cannot be combined with any other offers. One offer per day can be used. * You earn and track your own points and redeem your offers through your mobile phone or online at any BFRG website except for Big Fish Rosenfeld’s & Taco Grande. * Point codes are valid for 48 hours after print time stated on your guest check. *Offers will not be issued on the purchase of gift cards, but if the recipient is a loyalty member, offers will be issued upon gift card redemption. * Offers will not be issued for tips. *Points cannot be earned from off-premise catering events, private events or structured events at the restaurant, points must be earned from dining at restaurant. *Points cannot be earned on party platter orders at our carry-out markets. *The system will automatically lock on holidays and holiday weekends so no offers can be used. *All BFRG employees cannot participate in the loyalty program. * If you have a change in address or any information originally submitted you may go to any BFRG website except for Big Fish Rosenfeld’s & Taco Grande, click on Loyalty program and edit your profile to assure you continue to receive all offers and rewards. * BRFG reserves the right, at their discretion, to terminate the loyalty program, to change, add to or delete the program rules, terms and conditions, and reward levels, without prior notice at any time. *If you find that you are no longer receiving text messages, please contact amy@bigfishgrill.com.