The Big Fish Restaurant Group values our guests’ privacy. We are committed to protecting the personal information that you share with us. Generally, you can visit our website without giving us personal information about yourself. This policy explains how we will use your personal information when you visit (the “Website”) or use the BFRG Rewards App, which is provided through Paytronix (the “App”). This privacy policy applies only to information collected by our websites and not from outside websites that you might visit by following links from our pages.

1. What information does the Big Fish Restaurant Group collect?

A. Information that you provide us directly – The information we collect from you on may include:

i. CONTACT US: If you need to send us a message on our “Contact Us” page, we will request certain information from you, such as first name, last name, and email address.
ii. NEWSLETTER SIGN-UP: BFRG has an electronic email list. In order to receive these email blasts, we will request certain information from you, such as email address and your BFRG location of interest. Your first name, last name, birthday & anniversary are all optional information. You may choose to “Unsubscribe” from our emails at any time by clicking the “Unsubscribe” link in any of the emails we send.
iii. JOBS: If you apply for any position at the Big Fish Restaurant Group through ‘iSolved Hire’, we will request certain information from you, including first name, last name, email address, and phone number.
iv. ONLINE ORDERING: Online ordering for participating locations is processed through third-party websites. We encourage you to review each third-party website’s privacy policy before disclosing any information to that site.
v. eGIFT CARDS: If you wish to purchase an eGift Card from the Big Fish Restaurant Group, we may collect the data necessary to process your payment if you make the purchase, such as your credit card number, and the security code associated with your payment method. All payment data is stored by FIS Worldpay.

All the information you provide to us in connection to the above features of the Website is completely voluntary on your part. You do not need to send us any information to navigate our website. However, if you decide to participate in any of the above, you will need to provide us with the applicable information. We will not use the information you provide for any other purposes or allow third parties to use such information for their own use, except to provide services you requested on our website, as required by law.

B. In addition to the information you may provide on our Website, we may collect the following information directly from you if you wish to use our App:

i. ACCOUNT SIGN-UP: When you sign up for an account on the App, we request certain information from you, including your first name, last name, mobile phone number, email address, zip code, and date of birth.
ii. GEOLOCATION INFORMATION: We may request permission to track location-based information from your mobile device, either continuously or while you are using our App, to provide location-based services. If you wish to change these permissions, you may do so in your device settings at any time.
iii. PUSH NOTIFICATIONS: Our app may request to send you push notifications regarding your account or certain features of the app. If you wish to opt out from receiving these notifications, you may turn them off in your device settings.

C. In addition to the information you may provide via our Website and App, some information such as Internet Protocol (IP) address, cookies, web beacons, or other tracking technology is collected automatically when you visit these services. The information that may be collected through automated means, including cookies, includes:

i. Recording and remembering your consent to cookies and other tracking technology. You can view the specific cookies used on the Website and adjust your cookie settings at any time in your browser settings.
ii. IP addresses and other details of devices you use to connect to our Website or App
iii. Details about your interaction with the website, social media platforms, or other connected services
iv. Operating, evaluating, and improving our business, website, and other services we offer
v. Geolocation data
vi. Preferred language

2. How do we use your information?

a. Customize content we deliver to you on the website and through our newsletter
b. Provide you with information or services you request
c. Respond to your requests, questions, and feedback
d. Send you offers, promotions, and contests
e. Generate analytical data reports
f. Accept & evaluate job applications submitted through iSolved Hire
g. Improve our overall service to you
h. Comply with legal requirements, industry standards, and policies
i. Fulfill and manage your orders and payments made through our services

3. Will your information be shared?

The Big Fish Restaurant Group will not use your personal information for any other purpose or allow our third parties to use your personal information for their own use, except to provide services you have requested on our website, or as required by law.

a. More specifically, we may need to process your data or share your personal information in the following situations:

i. Business transfer
ii. Google Maps Platform APIs
iii. Vendors, Consultants & Other Third-Party Providers

1. Third-party vendors, service providers, contractors, or agents who perform services for us on our behalf – payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

b. We do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
c. We DO NOT sell your personally identifiable information.

4. How long do we keep your information?

We will use and retain the collected personal information as needed to provide the requested Services or for as long as the user has an account with us unless a larger retention period is required by law.
When we have no ongoing business need to process your personal information, we will either delete or anonymize such information, or if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. How we protect your information

a. We take precautions to protect your personal information once you provide it. We have measures designed to secure your personal information from unauthorized access, use, alteration, and disclosure. All personal information you provide us is encrypted and stored on secure servers behind firewalls.
b. Although we do our best to protect your personal information, the transmission of personal information to and from our Website and App is at your own risk. You should only access these services within a secure environment.

6. Children

Our website is not intended for use by children under the age of 18. We do not knowingly collect information from children under 18 years of age. If you become aware that an individual under 18 years of age has provided us with information without your consent, please contact us at [email protected].

7. “Do Not Track” Signals

Some browsers offer a “Do Not Track” feature that allows you to tell websites that you do not want your online activities tracked. Our Website does not respond to these “Do Not Track” signals. We do not track your personal information about your online activities over time and across third-party websites.

8. CCPA Data Subject Rights

If you are a resident of California, you are granted specific rights regarding access to your personal information based on the California Consumer Privacy Act (CCPA). If you are a California resident and would like to make such a request, please submit a request in writing (see the ‘Contact Us’ section below).

9. Links to Other Websites

Our website contains links to other websites, such as Facebook, Instagram, and other third parties, that are not owned or controlled by the Big Fish Restaurant Group. This policy only applies to information collected by our Website and App. We have no control over these third-party websites, and your use of third-party websites and features are subject to the privacy policies posted on those websites.

10. Changes to this Policy

This policy is subject to change at any time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. Your continued use of this website, after the effective date of the change notice, will mean you accept any such changes.

11. Contact Us

If you have any questions regarding our privacy policy, please contact us at [email protected] or by postal mail at:
Big Fish Restaurant Group
P.O. Box 501
Rehoboth Beach, DE 19971

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