BFRG LOYALTY PROGRAM

The Big Fish Restaurant Group Loyalty Program is just one of the many ways we like to thank our loyal guests. Create your account today to start reelin’ in the rewards!

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DOWNLOAD THE APP

Make your dining experience more rewarding with the BFRG Rewards app. The BFRG Rewards app gives Rewards members access to all of your account features right from your phone! Not a member? Sign-up via the app for free.

Points can be earned & redeemed at all Big Fish Restaurant Group locations (with the exception of Nick’s Fish House).

PROGRAM FAQ

PROGRAM TERMS & CONDITIONS

HOW IT WORKS

Receive a point for every $1 you spend (restrictions apply).

DINE

Accumulate points by dining at BFRG locations*

EARN

Earn 1 Point for Every $1 Spent

ENJOY

Get rewarded
and redeem offers

Does not include gratuity.
*Available at participating locations (excludes Nick’s Fish House)

REWARD LEVELS



100 Points

THANK
YOU

($10 Off Your Guest Check)

200 Points

COMPLIMENTARY
APPETIZER

(up to $15)

500 Points

LUNCH
FOR TWO

(up to $25)

1000 Points

DINNER
FOR TWO

(up to $50)

*BFRG reserves the right to change offers at any time.
Offers expire (90) ninety days from the day they are earned. Rewards levels updated on 3/11/2024.

TO EARN POINTS

Simply give your phone number to your server, bartender or team member -OR- scan the QR code at the bottom of your guest check within the BFRG Rewards App under ‘Missed Visit’ to earn points for your visit (within 48 hours).

TO REDEEM OFFERS

Simply give your phone number to your server, bartender or team member and ask them to redeem (1) one specific offer on your account. Only (1) offer can be redeemed per day.

FAQS

What is my username?

Your username is your email address.

How do I join the BFRG Rewards Program?

Visit https://bigfish.myguestaccount.com/guest/ and click ‘Sign Up’ or download the BFRG Rewards App on your mobile device and sign up on the App. Only one email address and one phone number can be used per account.

How do I check my points balance or eligible offers?

Visit https://bigfish.myguestaccount.com/guest/ and log into your account with the email address associated with your account. You can also check your points & offers within the BFRG Rewards App on your mobile device. Visit the App Store to download, sign in, and start tracking your points.

What is the difference between Points & Lifetime Points?

‘Lifetime points’ are your total points since you began using the Rewards Program. Your lifetime points will continue to accrue throughout the lifetime of the program. ‘Points’ are the points that are counting up towards your next offer. You receive offers at 100, 200, 500 and 1,000 points.

How do I redeem an offer?

If you have an offer to redeem, simply give your phone number to your server, bartender, or team member and ask them to redeem the offer. Ensure to tell them which offer you would like to redeem as you may have multiple ones available.

How many offers can be redeemed in one day?

Only one (1) offer may be redeemed per guest check and no more than one (1) offer may be redeemed per Member per visit.

Can multiple people at my table use offers?

Only one offer per check.

Can multiple people at my table earn points?

Yes, the server can split your check so each guest can earn points for the guest check they are paying for.

What is the difference between points & offers?

Points are accumulated from the dollars you spend. Offers are what you receive at the following point levels: 100, 200, 500, and 1,000. Valid offers can be redeemed or discounted from your guest check.

Points do not expire. Offers expire after ninety (90) days of issuance.

How long are offers valid?

Offers are valid for ninety (90 days) from the day they are earned. The birthday offer is valid during the month of your birthday.

Are there any restrictions on offers?

Yes, offers cannot be combined with other offers & promotions. Offers are redeemable on food purchases only and cannot be used toward alcohol purchases.
The system will automatically lock redemption on Easter, Thanksgiving, and Christmas.

Can I earn points on the gratuity I leave to my server, bartender or team member?

No, points can only be earned on food & beverage purchases, points cannot be earned on tips.

Can I earn points when I purchase gift cards?

No, points cannot be earned on the purchase of gift cards, only when a gift card is redeemed.

Can I earn points on off-premise catering events, private events, structured events, or party platter orders?

No, points cannot be earned on these events or party platter orders at any of our locations. Points can only be earned when dining in at our locations or ordering carry-out items from our regular food menus.

Can I earn points or use offers on purchases made on third-party online ordering sites (i.e. Shopify, ChowNow or DoorDash)?

No, points can only be earned, and offers can only be redeemed when ordering directly from the restaurant through a server, bartender, or team member or by calling the restaurant directly for carry-out.

What if I used multiple phone numbers in the old loyalty program (prior to the migration on February 28th, 2023)?

Your accounts can be combined into one account using one phone number & email address. Please reach out to us at [email protected]. Let us know which phone numbers need to be merged and which phone number you would like to keep as your rewards phone number.

What if I forget to give my server, bartender, or team member my phone number and I want to earn points for a missed visit?

Please open or download the BFRG Rewards App on your mobile device. Scan the QR code at the bottom of your paid check to earn points within 48 hours of your qualifying visit. Code will expire in 48 hours. A maximum of three (3) codes can be submitted per day. Please ensure you receive your paid receipt with the QR code from your server, bartender, or team member after paying at the restaurant to earn points retroactively.

How do I enable push & pull notifications for the BFRG Rewards App?

To enable push & pull notifications within the BFRG Rewards App, notifications must be turned on within your device settings.

For iOS users, go to ‘Settings’ and scroll down until you see the BFRG Rewards App listed. Click on BFRG Rewards  Notifications and ensure ‘Allow Notifications’ is toggled on.

For Android users, go to ‘Settings’ and scroll down until you see BFRG Rewards. Click on ‘Notifications’ or ‘App Notifications’. Tap ‘Show Notifications’ or ‘Allow Notifications’ to turn on.

What kind of notifications will be sent within the BFRG Rewards App?

If you are logged into the BFRG Rewards App and have notifications enabled for this App, you will receive notifications (1) when an offer is earned, (2) two weeks before an offer expires and (3) updates on upcoming events or promotions within the Big Fish Restaurant Group.

It is solely the guest’s responsibility to have notifications enabled on their mobile device and to read the notifications within the BFRG Rewards App. The Big Fish Restaurant Group is not liable if you do not receive a notification about an offer or an offer about to expire.

If you do not wish to receive push or pull notifications within the BFRG Rewards App, turn off the notifications for the BFRG Rewards App within your device settings.

Will my current 100-level and 200-level point offers convert to the new offers for those points levels?

No, your current offers will not be converted to the new offers. The next time that you reach 100 or 200 points, you will receive the new offers.

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